LEGAL REFERENCE

Your Data, Your Control at lunatigel

We built lunatigel around trust. Your account details, payment records and gaming history stay encrypted and never shared without your consent. This policy shows exactly what we collect...

Account SecurityPayment ProtectionData TransparencyIndonesia ComplianceYour Rights
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lunatigel Your Data, Your Control at lunatigel

Privacy Policy Overview

lunatigel collects personal information—name, email, phone, ID and payment details—only to verify your account, process transactions and improve your gaming experience. We use industry-standard encryption for all data transmission. Your payment methods (DANA, OVO, GoPay, QRIS) are tokenised and never stored in full on our servers. We do not sell your data to third parties. In supported Indonesian regions, we comply with

local data protection frameworks. You retain the right to request, correct or delete your information at any time through your account settings or by contacting our privacy team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? Reach Us

Email Support Contact our privacy team at [email protected] with any...
In-Account Help Open the Help menu in your account dashboard...
Regional Compliance For inquiries about Indonesian data law compliance, local...
EDITORIAL CLARITY

Why Your Data is Safe Here

AES-256 Encryption

All data in transit and at rest uses military-grade encryption. Your account, payments and game history travel through secure tunnels only.

No Third-Party Sales

We will never sell, rent or trade your personal information. Your data belongs to you. Marketing uses are always opt-in only.

Regular Security Audits

We commission independent security reviews every quarter to verify encryption, access controls and data isolation remain state-of-the-art.

Payment Tokenisation

Your DANA, OVO, GoPay and QRIS details are tokenised—we never see your full payment credentials. Only transaction references are stored.

Indonesia-First Compliance

We designed our policy framework around Indonesian data protection standards. Regional servers and local legal review ensure your rights are honoured.

Breach Notification

If a breach occurs, we notify you and affected authorities immediately—never more than 72 hours. Transparency is non-negotiable.

Policy Consistency Across lunatigel

Same Standards EverywhereWhether you're on mobile, desktop or our app, the same encryption and data handling rules apply. No loopholes between platforms.
Live Casino & Slots CoverageYour privacy policy covers all gameplay—live dealer sessions, slot lobbies, sportsbook activity. One unified protection layer across all game types.
DANA, OVO, GoPay, QRIS AlignmentPayment method privacy rules are identical whether you use DANA, OVO, GoPay or QRIS. No preference; same fortress for every wallet.
Account Deletion HonouredRequest account closure and your data is purged within 30 days (legal holds excepted). No hidden backups; we follow deletion requests fully.
Cookie & Tracking TransparencyCookies track gameplay and improve user experience only. No advertising networks, no reselling browsing history. Your cookie choices are respected.
API Partner PrivacyAny third-party API we use for payments or game delivery must match our encryption standards. Partners sign strict data-handling agreements.
Policy Updates NotifiedWhen we change this policy, you get an email and in-account notice 14 days before it takes effect. We never slip changes through silently.
SERVICE CONTEXT

What Defines Our Privacy Commitment

Zero Data Monetisation We don't profit from selling your data. Your account details...
Portable Account Export You can request a full export of your account data...
Granular Consent Controls Opt in or out of marketing emails, push notifications and...
Geographic Data Residency Your data is stored on servers within or approved for...
Age & Identity Verification We verify your age and identity using secure, encrypted channels...
Dispute & Right-to-Be-Forgotten Challenge any data we hold about you, request corrections and...

Privacy Answers—Straight From Us

We share only the minimum data needed for game delivery: your session ID, account status and bet amounts. Your personal identity, payment method and address stay with us. All third-party contracts include strict confidentiality clauses.

We retain transactional records for seven years (tax and regulatory requirements in supported regions). Personal identifiers and payment tokens are deleted within 30 days. Legal holds may extend retention if a dispute is pending.

Yes. Payment details are tokenised at point of entry and never stored in full. Only your wallet provider and our secure payment gateway exchange encrypted tokens. We never see your PIN or full account numbers.

Absolutely. Head to Account Settings > Privacy > Export Data. You'll receive a compressed file with your full account history, bet logs, payment records and personal info within 24 hours in JSON format.

Email [email protected] immediately. Include your account ID and details of the concern. Our security team investigates within 12 hours and notifies you of findings, remediation steps and any breach disclosure.

No. We don't sell gameplay data or build predictive profiles for resale. We use aggregated, anonymised data only to improve game features and user experience. You control all marketing communication preferences individually.

Any acquisition includes binding data-protection terms. Your data is never transferred without explicit notice and your consent. You retain the right to delete your account and data before any ownership change takes effect.